Tenancy Deposit Scheme (TDS) is committed to creating a culture that respects and values each others’ differences. Promoting dignity, equality and diversity whilst encouraging individuals to develop and maximise their true potential.
Values are key to us at TDS; Customer excellence, teamwork, making a difference and fairness are all part of what makes us who we are.
Treating customers as individuals and not a number to ensure we deliver better customer care and experience
Providing a timely and attentive service to our customers
Having an understanding and knowledge of what we do
Respect for both our customers and colleagues
Placing customers’ interest at the heart of decision making
Building rapport and reputation
Welcoming to all
How have we achieved this so far?
BSI complaints accreditation
4.1 stars on Trustpilot & 3.3 stars on Google
Customer Service Excellence (CSE) awards
Specialised customer service teams for landlords, tenants and agents